About this Policy
Calibre Country Firearms respects an individual’s privacy, and employs strict measures to protect the privacy of those who we interact with. This policy describes how we handle personal information, to provide you with confidence when making the decision to purchase, trade, or work with us.
During the conduct of our business functions, and activities, we collect, hold, and use personal information under the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act). Our functions, and activities include:
- Retail, and wholesale trade of firearms accessories;
- Running of our company website;
- Conduct of research and development; and
- Communicating with shooting enthusiasts via other websites, or social media.
Collection of personal information
To enable us to offer exceptional products, and services, and to comply with Government legislation, we collect personal information from you. We only collect personal information, via lawful means, which is primarily when you give it to us.
Personal information collected from customers, partners, or suppliers will vary, depending on the circumstances and can include any, or all of the following:
- Date of Birth
- Postal & contact details, including social media
- Bank account details
- Purchasing, or advertising history
- Company Name, and ABN
- Driver’s and Firearms License Number, Categories, Expiry & State
- Web pages viewed, time on page, & next page visited, and originating IP Address
Collection of sensitive information
In certain situations, we may need to collect personal information from you, this can include license association memberships and criminal history.
When personal information is collected
Calibre Country Firearms will collect personal information directly from you, when you:
- Register for a user account on huntsmanfirearms.com.au (our website);
- Visit, and/or, purchase from our website, or retail store;
- Advertise a used firearm, or accessories for sale online, or in print magazines;
- Discuss, or comment publicly on industry forums, and print magazines;
- Conduct our firearms training courses through us; and
- Contact us via phone, fax, or email.
When you register on our website, you provide us with your personal information to aid us to fulfill orders, and satisfy legal requirements. You are provided with an option to register a “user name”, which will provide you a degree of anonymity.
We collect your personal email address to assist us to communicate with you. We use your address only when you provide us with it, along with your permission for us to contact you. We will add you to email list communications only when you request. You are provided an opportunity to opt out in the footer of all list correspondence.
We communicate with shooting enthusiasts via social media, such as facebook, twitter, youtube, and Instagram. We collect only essential information from you to allow us to communicate with you, or to assist with your enquiry. We encourage the use of pseudonyms when communicating on social media, and will never request identifiable information from you via a public internet space.
Collection of publicly available personal information
We collect limited personal information from you, when listed in the public domain. Information is collected from places such as industry forums, online classifieds advertisements and industry print magazines. The information enables us to source new products, tailor our current product lines, and prices, and supports our stock purchase forecasting.
Point of Sale Collection of Information
When you visit our store, and wish to purchase a firearm, or ammunition, we will record your personal information in a NSW Police hard copy register, as well as relevant sales information within our Point of Sale system. When conducting a non-restricted purchase from us, we will collect only essential information to enable us to conduct the sale. In-store credit card processing is made possible by a secure merchant facility provided by the Commonwealth Bank of Australia (CBA), no credit card information is stored on site. Website merchant facilities are provided by PayPal and the CBA; both applications direct the visitor to a secure environment to conduct the transaction; no credit card details are stored on the Calibre Country Firearms servers.
Common situation where we will disclose your information are detailed below.
Sharing of personal information overseas
Your personal information will not be shared with any overseas organization without a properly issued, lawful request, such as a search warrant, or court orders, from an Australian court with appropriate jurisdiction over the server location, and the data sought.
Sharing of personal information to Law Enforcement Agencies
NSW firearms legislation states that hard copy registers are maintained at our licensed premises. The personal information contained in the registers is shared on request, with the NSW Police Firearms Branch. Outside of Firearms Branch requirements, or inspections, we share personal information when we are legally instructed to do so by an Australian court.
Sharing of your personal information to your nominated firearms dealer
When you purchase a firearm from us, and you do you not reside in NSW, legislation requires that you nominate a licensed firearms dealer so that we can transfer the firearm to that dealer, for you to collect. When we transfer the firearm, we will disclose your name, and preferred contact details as provided by you, so that the dealer can inform you of the firearm arrival.
Rights and choices
You have the right to request access to all personal information, which we have collected from you. To request the access, please contact the Privacy Manager, at any of the contact methods listed below. Your request will be treated with confidentiality.
How to make a complaint
If you feel we have not handled your privacy information appropriately, you are entitled to make a complaint. Your complaint must be written, and sent to the Privacy Manager at the below listed address. The most senior Director, who is not a subject of the complaint, will investigate your complaint. If you are not satisfied with the outcome, your complaint can be directed to your State or Territory consumer protection agency, or NSW Police Firearms Registry.
You can contact us by:
Telephone: 02 6762 5318